Terms of Service

Getting to know each other

  • A face to face meeting is required to meet new clients and their dogs/pets in their home. We will not accept any bookings without meeting you and your animals in advance.
  • Home Boarding dogs and dogs on our Dog Adventure Days/Doggie Day Care will need to meet our dogs so they can all be introduced. In some cases following our initial home assessment and information provided by the dogs owner, several meetings may need to take place so that all the dogs are happy.

Immunisation

All dogs must be fully up to date with:-

  • Annual Vaccinations.
  • Tick and flea treatments.
  • Wormed.
  • Kennel Cough vaccine needs to be administered 3 weeks before boarding is to take place. Proof of and a copy of the vaccination is also required for our records.
  • Vet records must be up to date, originals must be witnessed and available to be copied.

Forms and Contracts of Services

  • All forms must to completed before bookings are confirmed.

Payments/Deposits

  • 50% non-refundable deposit must be paid to confirm Home Boarding and Dog/Pet Sitting booking. Outstanding balance must be paid 1 week before service commences.
  •  A weeks payment is required in advance for Dog Walking, Dog/Animal Transport, Walk and Talk, Group Walks and Dog/Small Animal Drop In’s and Dog Adventure Days/Doggie Day Care. 

Insurances

  • Our Home From Home vehicle is fully insured for Social, Domestic and Business purposes.
  • Details of our Business Insurance policy is available on request.
  • Members of the public are welcome to accompany us but do so at their own risk.

Accidents, Observations, Changes in Pet Behaviour

  • We will alert you to any accidents, incidents or changes in behaviour or health involving your dog/pets. We will contact you as soon as it is reasonably possible to do so. If you are unavailable we will contact your emergency contact.
  • If we notice anything about your dog/pets which we feel you should know about. We will email or call you. If you are unavailable we will contact your emergency contact.
  • If your dog/pets have an accident/incident or changes in health or behaviour you must contact us as soon as possible so we are made fully aware. We would prefer that you notify us by email so we can save the information on your dog/pets file.  

Dangerous Dogs/ Aggressive Behaviour/Characteristics

  • It is the responsibility of the dog/pet owner to inform us of any characteristics, aggressive behaviours or triggers which need to be known to us when we are handling and caring for your dog/pets.
  • If your dog exhibits any aggressive or negative behaviour or is involved in an aggressive incident. We will return your dog home and refuse to walk your dog until a suitable muzzle is provided. We can provide a Dog/Pet Pop In service to help out until a muzzle is purchased.
  • If your dog shows any signs of aggressive behaviour, however small, we will only be able to walk them separately and while wearing a muzzle. We can offer 1 to 1 walking and a free running session in our secure woodland price on application.
  • We reserve the right to only walk dog breeds that we feel comfortable being in charge of. 

Cancellations

  • We require 72 hours notice, so we can reschedule our diary. If we get 72 hours notice you will be offered another date or a credit against a future booking.
  • Cancelling a booking – Either party can cancel a booking.
  • If due to severe weather conditions or ill health and we are unable to fulfil our contract, we will, where possible provide an alternative service, date or organise someone from Home From Home to stand in. We will contact the client to offer an alternative service if necessary or update them that a different person will walk or look after their dog/pet for that day.

Holidays/Annual Leave

  • We will give notice of any periods of unavailability and annual leave to our regular customers.

Clients Personnel Information/Keys

  • No information provided by our clients and their pets will be given to anyone or shared with anyone outside Home From Home staff. We value our clients and their pets privacy.
  • When we are supplied with clients keys we will only collect and return the dogs or D
  • drop in to see clients pets for no longer than our contract of service specifies. No keys will be copied. The keys will be kept safe, and not given to anyone else other than Home From Home staff. They will be returned to the client when the contract of service is completed or terminted.

Contract of Service

  • We reserve the right to amend our Terms of Service at any time and without notice. An updated copy of our Terms of Service will be emailed to our clients for them to sign and return.
  • A contract of service will be completed. An agreement will be made for the clients name and address, emergency contacts and numbers given, the number and names of dogs/pets to be looked after, type of service required, duration of service, times per day, payment per visit and final amount, deposit required and date of balance to be paid, health and medical record completed, veterinary details and contact numbers, immunisations checked and copies taken, Terms of Service read and signed to say that the client has read and agrees to adhere to them all.
  • A log will be kept to record services carried to whom and for how long and when.
  • Medicines will be stored in a named container provide by the client. Medicines will be administered as instructed and recorded in a log book.
  • All contracts of service will be carried out mainly by Wendy Wallace and supported by David Wallace. We will on occasion appoint other people who will work under our instructions. They will be experienced in dog/pet care, insured and have Disclosure Certs.

Accident/Emergency Visits to a Vet

  •  You or your emergency contact will be update what has happened. 
  • If your dog/pet requires veterinary treatment that we deem non life threatening. We will take your dog/pet to your own vet as per your instructions.
  • If your dog/pet is seriously injured we will take them to the nearest vets. We will as soon as possible contact you or your emergency contact.
  • We can take your pet to veterinary appointments while in our care if required and if agreed at time of booking. Additional costs will apply. 

Photographs of Dogs/Pets

  • We will take photographs of your pets however we will not use any surnames or images of your property. If you do not wish your pets pictures to be placed on our website, Instagram or Face book pages. It is your responsibility to alert us if you do not wish us to photograph your pet.

Bitches in Season/ Male Dogs

  • We cannot accept bitches in season to stay, be taken for walks or come to our home for walks. However we can provide a Dog Sitting Service/ Dog Drop In Service until their season has finished.
  • Male dogs should ideally be neutered to stop marking in our home and dominating behaviour. However depending on our assessment visit we may be able to help. This does not apply to puppies and dogs under 2 years of age. We can however provide a Dog/Pet Sitting service or multiple dog walks during the day.

Equipment You should Supply for Your Pet

  • If a muzzle (if required), collar, harness and lead is not supplied we reserve the right to refuse to walk your dog. We expect to be paid in full as if the walk had taken place. We do however carry extra leads and collar if a mistake is made. We will contact the client if we cannot find any dog walking equipment, just to check.
  • While walking your dogs we will put one of our personnalise collars with our mobile number stitch in it on your dog. The collar will be removed when the walk is completed and your dog is return to your home.
  • Home Boarding dogs should bring a clean bed, bowls, food for the duration of their stay, a few toys (Please be aware they will be shared some may get damaged), a lead and collar,  small t-shirt with your scent on it to settle your dog at night, old towels for drying (Please name everything), combs/brushes and if bathing is required please provide shampoo (an additional cost is required for this service).
  • PLEASE DO NOT bring soft toys, items of clothing other than a t-shirt or anything which is precious as we cannot guarantee you will get them back in one piece. 
  • Dog Adventure Days/Doggie Day Care it is the owners responsibility to provide leads/collars, poop bags, towels for drying, Equifleeces or similar, combs/brushes, food and bowls if staying over meal times and treats. 
  • Dog Walking it is the owners responsibility to provide collars, leads, towels, access to a hose, comb/brushes, poop bags and treats. If feeding is required please leave out food and bowls and inform us where and when. Water bowls will be filled up during each visit.
  • Dog/Pet Pop In’s, Puppy/Elderly Dog Drop In’s  it is the owners responsibility to provide towels for drying, hose for washing, comb/brushes,  food and bowls, treats, shovel or poo bags for cleaning up after your dog etc. Water bowls will be filled up during each visit. 
  • Dog/Pet Transport animals must be secured for transport. We can supply a dog crate but all other animals must have a cage/crate supplied by their owners. If you do not have a cage/crate for your pet. Please let us know and for an additional charge we can provide one.

*Please note these services do not include dog grooming but we will do our best to comb out the worst tangled bits!

Poo Bags/Faeces Disposal

  • We will not allow your dog to foul any public or private foot path. All faeces will be disposed of correctly. Owners are requested to supply poo bags for us to clean up after your dog. At home you will instruct us how you wish us to dispose of your dogs faeces ( recorded in our instruction forms).

Out and About

  • Your dog will be kept on a lead except in one of our secure enclosures at Let The Dogs Run or in our garden.
  • We will endeavour to ensure that your dog is not a nuisance or a danger to the public, other dogs or ourselves. If this is the case we reserve the right to refuse to walking or looking after your dog in public place. We will offer 1 to 1 walks from our house in our enclosed woodland, an additional charge will be necessary for this service. If however this is not a positive experience for your dog or us we will terminate our contract immediately and will charge for any expenses incurred. We will keep you informed if your dog is unhappy.

About Our Business

 Days and Times of Business

Services Available
Dog Walking, Pet Sitting, Dog Adventure Days/ Doggie Day Care, Dog/Pet transport

  • Monday to Friday
  • April to September 8.30 am to 6.30 pm
  • October to March 8.30 am to 4.30pm
  • Weekends by arrangement

Unless agreed by prior arrangement…..Please just ask!

Home Boarding, Dog/ Pet Sitting, Dog/ Pet Drop In’s, Puppy/ Elderly Dog Visits – Available all year except for family holidays.

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