Terms of Service

Getting to know each other

  • A face to face meeting is required to meet new clients and their dogs/pets in their home. We will not accept any bookings without meeting you and your animals in advance.
  • Home Boarding dogs and dogs on our Dog Adventure Days/Doggie Day Care will need to meet our dogs so they can all be introduced. In some cases following our initial home assessment and information provided by the dogs owner, several meetings may need to take place so that all the dogs are happy.

Immunisation

All dogs must be fully up to date with:-

  • Annual Vaccinations.
  • Tick and flea treatments.
  • Wormed.
  • Kennel Cough vaccine needs to be administered 3 weeks before boarding is to take place. Proof of and a copy of the vaccination is also required for our records.
  • Vet records must be up to date, originals must be witnessed and available to be copied.

Forms and Contracts of Services

  • All forms must to completed before bookings are confirmed.

Payments/Deposits

  • 50% non-refundable deposit must be paid to confirm Home Boarding, Dog Animal Transport or Dog/Pet Sitting booking. Outstanding balances must be paid 1 month before service commences.
  •  Weekly invoices are sent for Dog Walking, Dog/Small Animal Drop In’s and Dog Adventure Days/Doggie Day Care. Prompt payment of invoices are greatly appreciated.

Insurances

  • Our Home From Home vehicle is fully insured for Social, Domestic and Business purposes.
  • Details of our Business Insurance policy is available on request

Accidents, Observations, Changes in Pet Behaviour

  • We will alert you to any accidents, incidents or changes in behaviour or health involving your dog/pets. We will contact you as soon as it is reasonably possible to do so. If you are unavailable we will contact your emergency contact.
  • If we notice anything about your dog/pets which we feel you should know about. We will email or call you. If you are unavailable we will contact your emergency contact.
  • If your dog/pets have an accident/incident or changes in health or behaviour you must contact us as soon as possible so we are made fully aware. We would prefer that you notify us by email so we can save the information on your dog/pets file.  
  • .If your dog has diarrhea, sickness, sticky eyes please contact us before their walk commences as these symptoms can be contagious to other dogs!

Dangerous Dogs/ Aggressive Behaviour/Characteristics

  • We will alert you to any accidents, incidents or changes in behaviour or health involving your dog/pets. We will contact you as soon as it is reasonably possible to do so. If you are unavailable we will contact your emergency contact.
  • If we notice anything about your dog/pets which we feel you should know about. We will email or call you. If you are unavailable we will contact your emergency contact.
  • If your dog/pets have an accident/incident or changes in health or behaviour you must contact us as soon as possible so we are made fully aware. We would prefer that you notify us by email so we can save the information on your dog/pets file.  
  • .If your dog has diarrhea, sickness, sticky eyes please contact us before their walk commences as these symptoms can be contagious to other dogs!

Cancellations

  • Home boarding and Dog/ Pet Sitting – all deposits are non-refundable and non-negotiable.
  • Dog walking – We require 72 hours notice of cancellation so we can reschedule our diary. If we get 72 hours notice of cancellation, you will be offered a credit towards your next booked walk. Failing to give 72 hours notice will result in no refund.
  • Cancelling a booking – Either party can cancel a booking.
  • If due to severe weather conditions or ill health and Home From Home are unable to fulfil our contract, we will, where possible provide an alternative service, date or organise someone from Home From Home or associated with Home From Home to stand in. We will contact the client to offer an alternative service if necessary or update them that a different person will walk or look after their dog/ pet for that day.

Holidays/Annual Leave

  • We will give notice of any periods of unavailability and annual leave to our regular customers.

Clients Personnel Information/Keys

  • No information provided by our clients and their pets will be given to anyone or shared with anyone outside Home From Home staff. We value our clients and their pets privacy.
  • When we are supplied with clients keys we will only collect and return the dogs or D
  • drop in to see clients pets for no longer than our contract of service specifies. No keys will be copied. The keys will be kept safe, and not given to anyone else other than Home From Home staff. They will be returned to the client when the contract of service is completed or terminted.

Contract of Service

  • We reserve the right to amend our Terms of Service at any time and without notice. An alert will be put on our Facebook page to highlight that we’ve updated Our Terms of Service.
  • A contract of service will be completed. An agreement will be made for the clients name and address, emergency contacts and numbers given, the number and names of dogs/pets to be looked after, type of service required, duration of service, times per day, payment per visit and final amount, deposit required and date of balance to be paid, health and medical record completed, veterinary details and contact numbers, immunisations checked and copies taken, Terms of Service read and signed to say that the client has read and agrees to adhere to them all.
  • Medicines will be stored in a named container provide by the client. Medicines will be administered as instructed and recorded in a log book.
  • All contracts of service will be carried out mainly by Wendy Wallace and supported by David Wallace. We will on occasion appoint other people who will work under our instructions. They will be experienced in dog/pet care, insured and have Disclosure Certs.

Accident/Emergency Visits to a Vet

  • You or your emergency contact will be updated as to what has happened. 
  • If your dog/ pet requires veterinary treatment that we deem non life threatening. We will take your dog/pet to your own vet as per your instructions.
  • If your dog/pet is seriously injured we will take them to the nearest vets. We will as soon as possible contact you or your emergency contact.
  • We can take your pet to veterinary appointments while in our care if required and if agreed at time of booking. Additional costs will apply. 

Photographs of Dogs/Pets

  • We will take photographs of your pets however we will not use any surnames or images of your property. If you do not wish your pets pictures to be placed on our website, Instagram or Facebook pages.
  • It is your responsibility to alert us if you do not wish us to photograph your pet.

Bitches in Season/ Male Dogs

  • Home boarding – we cannot accept bitches in season to stay or come to our home for walks. However we can provide a Dog Sitting Service/ Dog Drop In Service until their season has finished.
  • Home boarding – Male dogs should ideally be neutered to stop marking in our home and dominating behaviour. However depending on our assessment visit we may be able to help. This does not apply to puppies and dogs under 2 years of age. We can however provide a Dog/Pet Sitting service or multiple dog walks during the day as an alternative.

Equipment You should Supply for Your Pet

DUE TO COVID GUIDELINES  WE WILL NOW SUPPLY OUR OWN LEADS AND COLLARS

DOG WALKING

  • If muzzles are required they must be left accessible for us to use.
  • While walking your dogs we will put one of our personnalise collars with our mobile number stitched in it on your dog. The collar will be removed when the walk is completed and your dog is returned to your home.
  • Dog Walking poop bags must be provided on a weekly or monthly basis.
  • Dog Walking it is the owners responsibility to provide collars, leads, towels, access to a hose, comb/brushes, poop bags and treats. If feeding is required please leave out food and bowls and inform us where and when. Water bowls will be filled up during each visit.
  • Dog Walking it is the owners responsibility to provide collars, leads, towels, access to a hose, comb/brushes, poop bags and treats. If feeding is required please leave out food and bowls and inform us where and when. Water bowls will be filled up during each visit.

Home Boarding

  • Home Boarding dogs should bring their bed, bowls, food for the duration of their stay, a few toys (Please be aware they will be shared some may get damaged), small t-shirt with your scent on it to settle your dog at night, old towels for drying (Please name everything), combs/brushes and if bathing is required please provide shampoo (an additional cost is required for this service). PLEASE DO NOT bring soft toys, items of clothing other than a t-shirt or anything which is precious as we cannot guarantee you will get them back in one piece. 

Dog Adventure Days? Doggie Day Care

  • Dog Adventure Days/Doggie Day Care it is the owners responsibility to provide poop bags, towels for drying, Equifleeces or similar, combs/brushes, food and bowls if staying over meal times and treats. 

Dog/ Pet Pop In’s

  • Dog/Pet Pop In’s, Puppy/Elderly Dog Drop In’s  it is the owners responsibility to provide towels for drying, hose for washing, comb/brushes,  food and bowls, treats, shovel or poo bags for cleaning up after your dog etc. Water bowls will be filled up during each visit. 

Dog/ Pet Transport

  • Dog/Pet Transport animals must be secured for transport. We can supply a dog crate but all other animals must have a cage/crate supplied by their owners. If you do not have a cage/crate for your pet. Please let us know and for an additional charge we can provide one.

*Please note these services do not include dog grooming but we will do our best to comb out the worst tangled bits!

Poo Bags/Faeces Disposal

  • We will not allow your dog to foul any public or private footpath. All faeces will be disposed of correctly. Owners are requested to supply poop bags for us to clean up after your dog. At home you will instruct us how you wish us to dispose of your dog’s faeces ( recorded in our instruction forms).

Out and About

  • Your dog will be kept on a lead except in one of our secure enclosures at Let The Dogs Run or in our garden.
  • We will endeavour to ensure that your dog is not a nuisance or a danger to the public, other dogs or ourselves. If this is the case we reserve the right to refuse to walk or look after your dog in a public place. We can offer solo walks (Please refer to our tariff page). If however this is not a positive experience for your dog or us we will terminate our contract immediately. We will charge for any expenses incurred. We will keep you informed if your dog is unhappy.

About Our Business

Home from Home

Let The Dogs Run

Services Available
Dog Walking, Pet Sitting, Dog Adventure Days/ Doggie Day Care, Dog/Pet transport

Opening hours

  • Monday to Friday
  • April to September 8.30 am to 6.30 pm
  • October to March 8.30 am to 4.30pm
  • Weekends by arrangement

Unless agreed by prior arrangement…..Please just ask!

Home Boarding, Dog/ Pet Sitting, Dog/ Pet Drop In’s, Puppy/ Elderly Dog Visits – Available all year except for family holidays.

Scroll to Top